Help & answers
Q&A
Answers to common questions about our clinic and services.
Do I need an appointment?
Patients can request an appointment online or contact the clinic by WhatsApp. Walk-in availability depends on clinic hours and daily queue conditions.
Do you accept walk-in patients?
Walk-in patients are welcome, but availability depends on clinic hours and daily queue conditions. Contact the clinic first if timing, queue conditions, or service availability matters.
What payment methods are accepted?
Payment options — including CHAS, MediSave, Healthier SG, and third-party insurance panels — should be confirmed with the clinic before your visit. See the schemes page for the current application status.
Which insurance and healthcare schemes do you accept?
Scheme and panel availability should be confirmed with the clinic before your visit. See the schemes page for the current CHAS, MediSave, Healthier SG, and TPA status.
Can I use MediSave for my consultation or treatment?
MediSave use depends on programme rules, condition suitability, and clinic status. Contact the clinic to confirm before your visit.
Do you provide vaccinations?
Vaccination support depends on vaccine stock, age suitability, and doctor assessment. Call or WhatsApp first to confirm availability, preparation, and appointment timing.
What are your operating hours?
We are open Mon-Fri & Sun 8:30am-2:30pm, 6-9pm; Sat 8:30am-2:30pm; PH closed. Contact the clinic before visiting during public holidays.
Can I get medication without a consultation?
Medication is provided following a consultation and doctor assessment for suitability and safety. Contact the clinic if you need advice about repeat prescriptions or an existing medication.